Frequently Asked Questions

★ QUICK REMINDERS ★

Orders will ship within 1 week of purchase, typically on WEDNESDAYS as of Dec 29/21 (must order before 6PM EST on a Tuesday). 

COURIERS AND DELIVERY ESTIMATES: 

TO CANADA: Prints, pins, patches, jewelry, and washi tape by default will be sent by Oversized Lettermail through Canada Post–no tracking included. You can upgrade to include tracking at checkout. Standard delivery time is 1-2 weeks. Please understand that if you do not add tracking this shop is not responsible for lost or delayed packages. 

Metal dice will be sent through Chit Chats/Canada Post with tracking included. Clothing purchases will be sent from Printful, see info below.

TO THE US: Tracked package through USPS. Standard delivery time is estimated 5-7 business days. Clothing purchases will be sent from Printful, see info below.

INTERNATIONAL: Tracked package through Asendia or ChitChats International. Standard delivery time is estimated 2-6 weeks. Some countries may not be available with Asendia or Chit Chats. If that is the case, I will reach out to you with the options available to me. Countries that I have confirmed that I cannot ship to with tracking include: Brazil, China, Mexico, Norway, Russia. Clothing purchases will be sent from Printful, see info below.

STICKER ONLY PURCHASES 

To Canada: Estimated 1-3 weeks. Sent through regular letter mail through Canada Post–no tracking included. Tracking upgrades available. 

United States: Estimated 4-7 business days. 

International: I will only be sending stickers internationally with tracking from now on to reduce the amount  of letters getting lost or delayed. Tracked package through Asendia or ChitChats International. Standard delivery time is estimated 2-6 weeks. Some countries may not be available with Asendia or Chit Chats.

CLOTHING PURCHASES 

All clothing is made through Printful, a print on demand service. Shipping estimates are provided on the product listing pages. For more information, visit: https://www.printful.com/shipping

ADDITIONAL SHIPPING POLICIES 

EU and UK customers must purchase from my Etsy due to VAT regulations. I will cancel any orders made through my main shop.

Please ensure that your address is correct when checking out. I will not be held responsible for items shipped to incorrect addresses on file. 

Once the item is shipped I will not be able to make any changes or additions to your order, nor am I responsible for any delays or problems caused by the shipping carrier. If there are issues with your shipment, I will work with you to help you find a solution.

Since I am just one person, I cannot replace lost/stolen items, but I can offer a discount to replace the order. If an item gets lost in the mail, please contact me asap. If possible, I can file an insurance claim and give refunds/ship back once the claim is accepted.

ALL OF THE TIMELINES ABOVE ARE ESTIMATES. Please be aware that during current circumstances with the global shipping situation and the holidays, all estimated times may not be met and your package could be delayed by several days. That being said, so far many packages have made it to their destinations with minimal to no delays.

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at ohhello@thingsbyjulie.com. If your return is accepted, I’ll send instructions on how and where to send your package. The buyer is responsible for return shipping costs. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at ohhello@thingsbyjulie.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you would like to cancel your order, please contact me asap at ohhello@thingsbyjulie.com.